Terms and Conditions

1. Sole Contract

1.1. Unless otherwise agreed in writing these conditions shall constitute the only conditions upon which Stones Traders Limited ('the Company') are willing to supply goods to any person ('the Purchaser') willing to purchase goods from the Company through any of the Company's websites ('the Website'). All orders are accepted and executed on the basis that the Purchaser is bound by these conditions. These conditions shall prevail over any terms and conditions in the Purchaser's order or other documents issued by the Purchaser except where expressly agreed to by the Company in writing.
1.2. No employee, servant, or agent of the Company has any authority whatsoever to amend, vary, modify or waive any of the conditions herein, save that the Directors of the Company may expressly in writing amend, vary, modify or waive such terms as they think fit.
1.3. The rights and obligations of the Company and the Purchaser under the conditions are wholly independent of their rights and obligations under any other agreement or contract between them.
1.4. Subject to clause 7 below (Return Policy) all sales are final. The Company will not consider matching any prices from a third party after sale is complete.

2. Prices and Availability

2.1. All orders are executed subject to the price quoted to the customer immediately before order confirmation, which shall supersede any price list of the Company whether published or unpublished.
2.2. All sales are final. The Company will not match any prices of another retail outlet or website selling the same goods following completion of a sale.
2.3. The sale of goods is subject to availability. If goods ordered by the Purchaser are out of stock or otherwise unavailable for delivery, the Company will refuse or cancel the order. In the event that the order has already been accepted we shall terminate the contract and refund any payment for the goods made by the Customer.
2.4. The Purchaser will be required to pay delivery charges for goods, which are in addition to the quoted price for the goods.

3. Terms of Payment

3.1. Subject to any special terms agreed in writing between the parties, the Purchaser shall pay for the price of the equipment at the time of the order and prior to despatch and delivery.
3.2. Goods will not be shipped until cleared payment has been received in full for the goods ordered and any other amounts owed to us have been received in full.
3.3. Ownership of the goods shall not pass to the customer until cleared payment has been received in full for the goods ordered and any other amounts owed to us have been received in full.
3.4. If the cost of fitting, installation and/or delivery (services) is included in the price any charge for such services will not be refunded if the Purchaser returns the equipment either for refund or for credit.
3.5. If the Purchaser qualifies for a discount on the price of the equipment (the amount of discount being available upon request) on the basis that they enter into an airtime contract with a network provider nominated by the Company ('a nominated airtime contract') and the Purchaser subsequently fails to fulfil their obligations under a nominated airtime contract concerning payment during the minimum contract period in that contract, the Purchaser shall repay the amount of any discount provided by the Company within 7 (seven) days from the date of posting of a written notice from the Company to the Purchaser's address supplied on the contract for sale.
3.6. Unless otherwise agreed to in writing, payment is due at the time of the order and all accounts not paid within that time will, at the Company's discretion, be charged interest from the date of despatch of the goods at the rate of 4% per annum above the base rate of Barclays Bank PLC, from time to time subject to a minimum rate of 15% per annum.
3.7. The Company shall be entitled to recover in addition to interest in respect of late payment direct expenses reasonably incurred in collecting or attempting to collect such late payments and, in particular, any costs of debt collecting agencies, Solicitors, Accountants or others.

4. Risk of Property

4.1. Once the equipment has been collected by and/or delivered to the Purchaser or otherwise received by the Purchaser, all risk of damage to or loss of the equipment shall pass to the Purchaser.
4.2. The ownership of the equipment shall not pass to the Purchaser until the Company has received in cash or cleared funds payment in full for the price of the equipment plus VAT.
4.3. Until ownership of the equipment passes to the Purchaser, the Purchaser shall hold it on behalf of the Company and keep it safe and insure the equipment against 'all risks'.
4.4. Until ownership of the equipment passes to the Purchaser, the Company shall be entitled to ask the Purchaser to return the equipment to it.
4.5. The Company agrees not to exercise its right under condition 3.4 where the Purchaser has entered into a nominated airtime contract and is duly performing their obligations as to payment under it.

5. Delivery

5.1. Quoted times for the delivery of goods are an estimation only.
5.2. Delivery times refer to the number of business days within which the Company expects goods be delivered.
5.3. Delivery times are counted from:
the same day for orders placed before 4:00 pm on a normal business day;
the next business day for orders placed after 4:00 pm on a normal business day;
the next business day for orders placed on a day other than a normal business day, including weekends and public holidays.
5.2. The Company shall only deliver goods to the billing address of the credit or debit card used to pay for goods. In the event that the card's billing address differs from that supplied by the Purchaser, the Company will refuse or cancel the order for the goods.

6. Warranties and Replacements

6.1. The Purchaser is entitled to the benefit of any warranty or guarantee received by the Company from the manufacturer of the equipment.
6.2. The Purchaser shall observe all and any requirements imposed by the manufacturer.
6.3. No liability is accepted by the Company for:
any defect resulting from fair wear and tear;
rain, water or other liquid damage;
accidental wilful damage of the Purchaser;
negligence of the Purchaser;
abnormal working conditions;
failure to follow the manufacturer's instructions (whether oral or in writing) by the Purchaser;
misuse or alteration or repair of the equipment by the Purchaser without the manufacturer's approval.
6.4. There shall be no liability under any such warranty or guarantee if the total price for the equipment has not been paid within fourteen days of the date of the invoice.
6.5. The Company's guarantee will not extend to goods returned from abroad by carrier.
6.6. In the event of an exchange for any reason there will be a nominal charge for the transferring or reinstalling of software, as the aforementioned procedure is not covered by warranty.
6.7. All equipment that is returned faulty under the terms of the warranty will be sent to its manufacturers and/or their agents to verify the claim the Purchaser has made. Acceptance of the equipment by the Company to verify the Purchaser's claim is not an acceptance of the claim itself. If the fault of the equipment falls within the the terms of the warranty, the Company reserves the right to repair or replace the item under the terms of the warranty.
6.8. In the event of any fault arising during the guarantee period
The Purchaser shall be responsible for the return of all faulty goods to the Company.
The Purchaser shall be responsible for the collection of the repaired goods.
Repairs will be held for a maximum of 3 months from the date of notification that they are available for collection. After this period repairs will be disposed of.
6.9. Warranties are not transferable and if equipment is replaced by the Company under the terms of the warranty, the warranty of the equipment replaced will be counted as from the date of the original purchase.

7. Return Policy

7.1. Faulty equipment will be exchanged if returned within 14 days from the date of invoice.
7.2. The Company will not be held responsible for rectification or exchange of faulty goods not reported within the aforementioned period.
7.3. In the case of software returns will only be accepted if the product is unopened with all original seals intact or is confirmed by the Company as having a manufacturer's fault.
7.4. Where equipment cannot be repaired, replaced or exchanged for a similar item the Company shall give the Purchaser a refund in respect of the equipment. Please note change of mind does not qualify for a refund.
7.5. If goods are returned due to a change of mind a handling charge of 25% will be made if the Company chooses in its absolute discretion to accept the return of the goods. For the avoidance of all doubt, equipment will not be accepted more than 14 days from the date of the invoice.
7.6. Consumables such as printer cartridges, toners, transformers, tapes and batteries etc. will not be accepted for refund or exchange.
7.7. The Purchaser will not be entitled to a refund and/or exchange if the use of equipment becomes illegal after purchase.

8. Errors, Omissions and Images

8.1. If any errors or omissions are found within the pricing, descriptive or any other information relating to goods ordered by the Purchaser, the Company reserves the right to refuse or cancel the Purchaser's order. If the Purchaser's order has already been accepted by the Company, the Company reserves the right to terminate the contract for sale and refund any payment received for the goods, or at the Purchaser's option in the case of incorrectly priced goods, place a new order on the Purchaser's behalf at the correct price.
8.2. Images are for illustration purposes only and may differ from the actual product.

9. Liability

9.1. The Company's liability in contract, tort, negligence, pre-contract or other representations or otherwise arising out of or in connection with these conditions or the performance or observance of its obligations under these conditions and every applicable part of it shall be limited in aggregate to all sums paid by the Purchaser to the Company.
9.2. In any event, the Company shall not be liable to the Purchaser under, or in connection with these conditions in contract, tort, negligence, pre-contract or other representations (other than fraudulent or negligent representations) or otherwise for any loss of business, contracts, profit or anticipated savings or for any indirect or consequential economic loss whatsoever.
9.3. Each provision of this condition 9 excluding or limiting liability shall be construed separately, applying and surviving even if for any reason one or other of these provisions is held inapplicable or unenforceable in any circumstances and shall remain in force notwithstanding the expiry or termination of the agreement.
9.4. Nothing in these conditions shall affect the Company's liability under the Unfair Contract Terms Act 1977 for death or personal injury caused by the negligence of the Company.
9.5. Where the Purchaser is dealing as a customer (within the meaning of the Unfair Contract Terms Act 1977 and Unfair Terms in Consumer Contracts Regulations) their statutory rights are not affected by these conditions.

10. Copyright

10.1. All copyrighted logos and images are the property of their respective owners.
10.2. All other images on the Website are copyrighted and remain the property of the Company.

11. General

11.1. The Purchaser should retain the receipt or invoice issued by the Company as proof of purchase. If the Purchaser returns equipment for repair or exchange they should ensure the equipment is returned in the original clean packaging. Without the original receipt or invoice and clean packaging the goods will not be accepted by the Company.
11.2. The Purchaser should check the specifications of the equipment before purchase. The Purchaser must satisfy themselves that the equipment accords with their requirements.
11.3. The Purchaser should check all equipment and accessories such as leads, manuals etc. as soon as they receive the goods. The Company will not be liable to make good shortages that are not notified at the time of delivery.
11.4. Each of these conditions shall be construed separately and independently of each other and the invalidity of any one part shall not affect the validity of any other part.
11.5. This agreement shall be governed by the laws of England and Wales.